Plans to improve quality of primary care

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Plans to ensure patients are treated with increasing respect, compassion and efficiency are being rolled out to GPs, dentists and other primary care services.

Delivering Quality in Primary Care sets out how these community services will implement the NHS Quality Strategy, the blueprint for improving the quality of care delivered by our NHS to among the best in the world. This is already in place in Scotland’s hospitals.


Plans to ensure patients are treated with increasing respect, compassion and efficiency are being rolled out to GPs, dentists and other primary care services.

Delivering Quality in Primary Care sets out how these community services will implement the NHS Quality Strategy, the blueprint for improving the quality of care delivered by our NHS to among the best in the world. This is already in place in Scotland’s hospitals.

The plans have been developed after engagement with primary care practitioners and have been endorsed by Scotland’s health professional bodies including the British Medical Association, British Dental Association, Community Pharmacy Scotland, the Royal College of GPs, Optometry Scotland and the Royal College of Nursing.

They set out a number of actions designed to improve the quality of patient care, including:

  • Improving access for patients
  • Implementing the Scottish Patient Safety Programme in Primary Care
  • Ensuring more effective partnerships between different primary care professionals
  • Improving communication between primary and secondary care

The five year action plan was launched today at Renfrew Health and Social Work Centre, which brings together GP practices, physiotherapists, social work and learning disability services.

Health Secretary Nicola Sturgeon said:
“Primary care will make a huge contribution to making the Quality Strategy a reality throughout Scotland’s NHS.

“Primary care accounts for more than 90 per cent of all patient contact with the NHS, so it is absolutely right that it is at the forefront of introducing the strategy.

“I am delighted that all the professions who deliver healthcare in community settings are supporting this plan as it is only with their support that it can be achieved.

“We can only achieve the highest quality of healthcare if we have good partnerships in place between the NHS, local authorities and other partner agencies. Renfrew Health and Social Work Centre is a great example of this partnership working and that is why it is appropriate that the plan is being launched here today.”

Dr David Bell, a member of the BMA’s Scottish General Practitioners Committee, said:
“One of the BMA’s fundamental objectives is to promote the achievement of high quality health care and we very much welcome the development of this strategy, which seeks to put quality at the very heart of primary care in Scotland.”

Martin Green, chairman of Community Pharmacy Scotland, said:
“Community Pharmacy Scotland welcomes its involvement in Delivering Quality in Primary Care and is particularly pleased to see recognition given to the role independent contractors play in providing quality care and services for NHS patients. We will work with our Government colleagues, other healthcare professionals and patients to ensure community pharmacies play an active role in delivering the identified national actions.”