The opening hours of the Student Award Agency for Scotland’s helpline will be extended to provide answers for students concerned about the progress of their application.
Experienced staff from other teams will work with contact centre staff to boost the helpline. This will provide a weekday service from 08:00 hours and the helpline will open this weekend, while ensuring processing staff remain focused on clearing applications as quickly as possible.
This follows the commitment that all current outstanding applications will be cleared by next week, with latest figures showing 2,292 applications have been dealt with since Tuesday.
Education Secretary Michael Russell said:
“I understand how vital living support is to students and the uncertainty outstanding applications can cause. That is why I have asked SAAS to pull out all the stops and ensure the remaining four per cent of late applications are dealt with urgently.
“These increased opening hours will ensure students can get access to help and information when it is most convenient. We also have confirmation that current outstanding applications will be processed by the end of next week.
“A further 1,000 applications have been cleared since yesterday alone. We will continue to work with the agency to ensure progress is sustained and the applications that continue to be received are dealt with as quickly as possible.”
- Student Awards Agency for Scotland
- SAAS Helpline – 0300 555 0505